Terms and Conditions

Special Terms for Masters Golf Tournament Hospitality at Club Magnolia

Club Magnolia may at it's own discretion close due weather conditions, acts of nature, pandemic or other events that disrupt the event, for the safety of it's members, guests or employees. Club Magnolia has the right to change amenities, menus and services at any given moment without notice.

Postponement or cancelation of events due to weather conditions, acts of nature, pandemic or other events that disrupt the event, are beyond the control of Empire Entertainment & Travel, Inc. or Club Magnolia. No refund for unused services, or allowance for the loss of enjoyment caused by such cancellations will be made by Empire Entertainment & Travel, Inc. or Club Magnolia. Customers assume all risks as there will be no refunds for rainouts or other weather conditions, pandemic, acts of nature, or other events that disrupt play. All events and hospitality purchased through Empire Entertainment & Travel, Inc. or Club Magnolia should be considered as "rain or shine" final purchases.

Special Terms for Oktoberfest Tent Reservations

All oktoberfest reservations are sold at origional reservation/ voucher price which can range from 30€ to 85€ per person. Prices quoted on phone or email, displayed on website, and invoiced are for packages which includes original face value price per reservation, food and beer vouchers, booking fees, service for delivery, acquisition and logistics, translation services, Oktoberfest guide and help desk. all services are provided from the United States and package items are not sold separately.

We offer reservations in all large Oktoberfest tents based on availability.

Reservation vouchers will either be shipped to you or you will meet a representative in Munich (meet & greet).

Meet & Greet Information:
Some tent reservation vouchers can only be delivered via meet & greet. We will need your travel information including; arrival dates, cell phone number, and hotel address in Germany so that we can get in touch to organize your meet & greet appointment.

Shipping Information:
If you have ordered reservations ahead of time (before the reservation date) and we have the vouchers in hand, we will be able to ship via UPS within the US. If you have already left for Germany we can also arrange a shipment via UPS International to your hotel address there.

Empire Tickets cannot guarantee your reserved seats if you show up later than the indicated reservation time. The tents do not honor any reservations where the customers do not take their seats on time! No Exceptions. Empire Tickets will not be responsible for clients that are late or no-shows. All sales are Final, No Refunds or Exchanges.

Empire Tickets reserves the right to move you to a different tent on short notice to accommodate your party.

All sales are final, so please only order a package after you are sure that you want them and can attend on the date and time of the package tent reservation. You cannot cancel your order if your plans change, the date or time of the event changes, you find different reservations that you prefer, or your ability to attend an event changes, nor can you substitute or exchange your reservations if you order incorrectly.

There will be no refund for cancelled, postponed, delayed or rescheduled events, including but not limited to cancellations, postponements, delays or reschedules due to any fire, earthquake, flood, substantial snowstorm, epidemic, pandemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, travel restrictions, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order, or any failure or delay of any transportation, power, or communications system or any other or similar cause not under Site’s control. The Site may, in its sole discretion, refund the value of the food and beer vouchers for the reservation only. To qualify for a food and beer vouchers refund, you must return your tent reservation documents and food and beer vouchers as soon as possible, but in all cases, within ten (10) business days. No refunds will be given without the original reservation documents and food and beer vouchers, unless otherwise determined by the Site in its sole discretion.

Postponed or rescheduled events will not be refunded, and your tent reservations will be valid for the later date.  If your travel itinerary doesn’t allow for the later date then the Site, in its sole discretion, will make every attempt to re-sell your postponed or rescheduled tent reservations at the current fair market value, which may be more or less than your purchase price and, if sold, refund the difference less 20%.

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