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Empire Tickets Team and Core Values
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At Empire Tickets we believe life and events should be happy, fun, creative, and shared with great people. We go above and beyond to empower our customers to grow through the event entertainment options that we offer. Our goal is to expand their life experiences, while improving the depth of our business by listening to our customer's feedback.

You have star power with us. Events bring people together in a unique way that creates awesome memories which last a lifetime. Teamwork is the basis of our business and we tap a transparent network of brokers from around the world to provide the best seats at the best price.

Our core values reflect our dedication:

  1. Serve the unexpected and inspire happiness.

  2. Build open and honest relationships through communication.

  3. Pursue positive personal and professional growth and learning.

  4. Create a fun and inspirational environment that celebrates individuality.

  5. Embrace change and be empowered to drive it.

  6. Believe passionately in our purpose and vision.

  7. Be innovative through creativity and open-mindedness.

  8. Promote companywide teamwork through family style unity.

  9. Stay humble.

  10. Repeat, review and reflect on 1-9.
We feel that our customers are part of our team. And we work closely with them to make them the star. To a great degree it is due the commitment of our staff. Each one of them owns a piece of our core values. Learn more about them!


Robbi R. - President and Founder

Impact word from our core values - Empowerment
"We make all the tools for success available to our employees and our customers in order to empower them to have richer, fuller lives. Confidence in the capabilities of our team allows them to make empowered decisions that greatly enhance our customer's purchasing experience".

Something you don't know about Robbi - Started his first business when he was five - selling golf balls.

First concert was Billy Idol.

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Jessica P. - Chief Operating Officer

Impact word from our core values - Growth
"Growth allows us as a company to be an all-inclusive information source for our customers. By providing our customers with updated information and progressive communications they can truly have a complete experience".

Something you don't know about Jessica - Started at Empire doing accounting and fulfillment.

First concert was Neil Diamond at the Omni.

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Jim D. - Director of IT and Internet Media

Impact word from our core values - Innovation
"Innovation improves communications internally and externally allowing our customers to get what they need quickly, easily, and efficiently".

Something you don't know about Jim - Avid Outdoorsman and white water rafter.

First concert was Foghat at the Omni.

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Anita L. - Liaison to the President/Executive Account Manager

Impact word from our core values - Relationships
"Beyond being a client is our mantra. We build relationships with our customers based on trust, openness and personalization to their specific needs. It gives them confidence each and every time".

Something you don't know about Anita - Collects Barbie Dolls.

First concert was Amy Grant.

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Jason A. - Purchasing Manager

Impact word from our core values - Humble
"We provide a premium service which can lend itself to arrogance. We believe in being respectful to the customer and their needs, being flexible and making them feel that their business is important to us".

Something you don't know about Jason - Played Baritone Sax with the US Navy Band.

Favorite sports team is the New York Yankees.

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Lee S. - Corporate Event Concierge

Impact word from our core values - Happiness
"Happiness reflects kindness and compassion to others and their needs. It is important for us to deliver what we promise and do it in a spirit of kindness and concern for the customers needs".

Something you don't know about Lee - Huge UFC and MMA fan.

Favorite sports team is the New York Yankees.

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Jill M. - Web Fulfillment Manager / Event Concierge

Impact word from our core values - Unexpected
"I think that our ability to deliver tickets, no matter what the circumstances, is something in today's business environment that is totally unexpected".

Something you don't know about Jill - Was a flight attendant.

First concert was Olivia Newton-John.

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Brian M. - Inventory Control Manager

Impact word from our core values - Unity
"The best results can be achieved by working towards one goal, creating a consistent experience for the customer and solidifying our reputation for quality".

Something you don't know about Brian - Collects antique Coca-Cola memorabilia.

First concert was Sha Na Na.

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Rolando M. - Manager of Concierge Services

Impact word from our core values - Communications
"Everyone needs to be on the same page to be successful and to continue to move forward. Having a well-informed customer makes their experience problem-free and gives them peace of mind".

Something you don't know about Rolando - Is a certified dog show judge.

First concert was KISS with White Lion.

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